FAQ

Shipping Questions

How can I receive my order faster?

If you want to recieve your order as fast as possible, choose our express shipping option when you are checking out.

Your order will be dispatched between 1-4 days after ordering as we are a very small team at the moment (just me!)

My order still hasn't arrived

If you have seen that your order has been shipped out and it has been longer than the anticipated arrival date; please dont hesitate to contact us at contatct@popsfavourite.com.au

We will do our best to find out what has happened to your order and sort it out with the postal company

Planner information

At the moment we are only shipping within Australia as our diaries are made with Australian public holidays included.

Manufacturing and creation

Our Planners are created ethically in Guangzhou, China.

Every planner is made individually with the focus on every little detail.

I have always been very dedicated to sourcing locally. Unfortunately, whilst searching I was unable to find a company in Australia that would create the planners with all the inclusions with the same focus on sustainability and precision in the designs. For it to be viable for these planners to be made it was the best idea to get them printed by our ethically, well- paid staff who we have a great relationship with in China.

By purchasing from our small business you are supporting us and the staff who create the planners and their families.

Our planners are beautifully made and each individually checked before being sent out. The little details are so important to me and I want to make sure you have the best experience with your planner (your new best friend!)

Sustainability

Doing our best for the environment is another one of our goals at Pop's Favourite.

All paper/pages in the planner are FSC certified meaning that it is sourced from forests that are responsibly managed and that provide economic, environmental and social benefits.

Limiting waste is something that we are striving towards; so after receiving your package you can take the labels off and compost the bag/ put it in your garden (it will break down in approximately 6 months!) . Our boxes can be recycled or kept and reused for something else!

If your question wasn't answered..

Contact us at contact@popsfavourite.com.au

We are more than happy to help!